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Customization Policy

Customization Policy

At PAIVE, we take immense pride in providing personalized products that perfectly suit your preferences and are made-to-order just for you. We understand that everyone has unique tastes, and we're delighted to offer custom-made orders to accommodate your individual needs.

Customization Options:

  • Size Change: If you require a specific size that is not available in our standard product offerings, we're more than happy to accommodate size changes for you, subject to approval from the designer.
  • Design Modifications: Want a small design change, such as altering sleeves, adjusting neck depth, or changing product lengths? We’re here to bring your vision to life, subject to approval from the designer.
  • Color Options: Choose from an array of colors to match your style and taste. We offer a diverse palette to ensure your custom product is truly one-of-a-kind, subject to approval from the designer.

Refunds and Returns for Customized Orders: Please note that due to the personalized nature of our custom-made products, we do not accept returns or offer refunds on these orders. This policy applies to any changes made to the standard product specifications to meet your specific requirements, including size, design, and color.

Shipping for Custom Orders: Please be aware that the shipping timeline for customized orders is subject to the designer's assessment. Customers will be promptly informed of the estimated shipping time frame before finalizing their custom order.

Ensuring Your Satisfaction: We understand that your satisfaction is of paramount importance. Before placing your custom order, we encourage you to review the product details carefully and provide accurate specifications to avoid any discrepancies.

Assistance with Custom Orders: For any custom orders related to size changes, design modifications, or color options, please contact our customer service team via email or WhatsApp. Our dedicated representatives will be delighted to assist you in creating your ideal product, subject to approval from the designer.

Please understand that all customizations will be taken subject to approval from the designer to ensure the integrity and artistic vision of the product and the designer.

Should you have any questions or require further assistance, please do not hesitate to reach out to our customer service team at info@paivestore.com or WhatsApp us on +971508547847.

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